REFUND & RETURNS POLICY

 

REFUND & RETURNS POLICY FlyersATL.com — Last Updated: March 2026

Overview

All orders at FlyersATL.com are custom printed products made to order. Because each job is produced specifically for you, we have a limited refund and return policy. Please read carefully before placing your order.

We Do Not Accept Returns

All sales are final on custom printed products. We cannot accept returns on:

  • Flyers, brochures, and posters
  • Business cards
  • Banners and retractable banners
  • Stickers and labels
  • Booklets and catalogs
  • Yard signs and signage
  • Any other custom printed item

This policy exists because custom printed products cannot be restocked or resold.

When We Will Reprint or Refund

We will offer a free reprint or full refund only if:

  • We made a printing error that differs from your approved file
  • Your order was printed on the wrong material or wrong size
  • Your order was significantly damaged during production
  • Your order was lost and never made available for pickup

We will not reprint or refund for:

  • Errors in your submitted file (spelling, grammar, design, color, bleed, resolution)
  • Color variation between your screen and the printed product — screens display RGB, print outputs CMYK
  • Orders where you approved the file and the print matches the approved file
  • Dissatisfaction with your own design choices
  • Wrong quantity ordered
  • Orders picked up by an authorized person you sent

File Approval

By submitting your file and completing checkout you confirm that:

  • You have proofread all text and content
  • Your file meets our print specifications (bleed, CMYK, resolution)
  • You authorize FlyersATL to print the file as submitted

FlyersATL is not responsible for errors in customer-submitted files once the order is placed and payment is received.

Same-Day Orders

Same-day orders are non-refundable once production has begun. If you need to cancel a same-day order contact us immediately by phone:

  • Derek: 678-368-3214
  • Main Office: 404-884-6334

Cancellations are only possible before your file enters production. Once printing begins no cancellation or refund is possible.

Order Cancellations

  • Orders may be cancelled before production begins for a full refund
  • Orders cancelled after production begins are non-refundable
  • To request a cancellation contact us immediately by phone or email
  • WooCommerce orders cancelled through the website are only valid if production has not started

Damaged or Incorrect Orders

If you receive a damaged or incorrect order:

  1. Contact us within 24 hours of pickup
  2. Email photos of the damaged/incorrect product to flyersatl@gmail.com
  3. Include your order number and description of the issue
  4. We will review and respond within 1 business day

Claims submitted after 24 hours of pickup will not be accepted.

Color Accuracy

FlyersATL prints in CMYK. Colors on your screen are displayed in RGB and will appear different when printed. We are not responsible for color variation between screen display and printed output. For best results submit files in CMYK format. We strongly recommend ordering a proof before large quantity orders.

Refund Processing

Approved refunds are processed within 5-7 business days back to the original payment method. Refunds to Cash App, Zelle, or Venmo may vary based on the platform.

Contact Us

Questions about your order or this policy?

  • Phone: 678-368-3214
  • Email: flyersatl@gmail.com
  • Atlanta: 555 Whitehall St. SW Unit E, Atlanta, GA 30303
  • Peachtree Corners: 5950 Crooked Creek Rd NW 150-B, Peachtree Corners, GA 30092
  • Hours: Monday–Friday 10am–2:30pm